Operator Terms

1. Definitions

• "Territory" — a coverage area (county or equivalent) listed in your account as assigned to you.
• "Tracking Number" — a telephone number we operate that presents on Rent-a-Skip pages for your Territory and forwards to the phone number you nominate.
• "Answered Call" — a call to a Tracking Number for your Territory that connects to your nominated number and has a talk time of at least 15 seconds, as measured by our telephony provider. The connected (dial-leg) status and talk time recorded by our telephony provider are authoritative.
• "Trial" — the 30-day period starting when your first Tracking Number goes live.
• "Setup Fee" — the one-off fee for a Territory shown to you before you claim it.

2. The service

While a Territory is assigned to you and these Terms are complied with, we route every call made to that Territory’s Tracking Numbers exclusively to you. We do not sell enquiries to multiple companies, and we do not operate skips ourselves — the contract for each skip hire is between you and the customer, fulfilled under your own terms of business.

We make no promise about the number of calls a Territory will produce. Any statistics we show (page views, call counts, growth trends) are historical measurements provided in good faith, not a forecast or guarantee of future volume. You should satisfy yourself that a Territory is worth its fees.

3. Fees

Our fees are:

• £20 per Answered Call. Missed calls, calls you do not answer, and connected calls shorter than 15 seconds cost nothing. The per-call fee is flat and is charged from day one, including during the Trial (unless the Founding Operator offer below applies to your signup).
• A one-off Setup Fee per Territory (currently between £75 and £500 depending on the Territory), waived for the Trial and invoiced on day 31 only if you keep the Territory. Where you claim multiple Territories in one signup, a discount applies to the combined Setup Fees: 10% for two, 20% for three, 30% for four or more.
• Our fees are not currently subject to VAT because we are not VAT-registered. If we register for VAT we will add VAT at the applicable rate to invoices from the date of registration and will tell you before we do.

3A. Founding Operator offer

Where we state in writing (for example in your invitation email or during signup) that your signup is on founding terms: (a) the per-call fee is not charged for Answered Calls made during your Trial, and applies in full from the day after your Trial ends; and (b) instead of per-Territory Setup Fees, you pay a single founding setup fee (currently £1) at the moment you save your payment method during signup. The founding setup fee is charged immediately, is non-refundable, and covers every Territory claimed in that signup; no further Setup Fee is invoiced on day 31.

The Founding Operator offer is limited — by a stated number of Territories, a stated deadline, or both — and we may close it to new signups at any time. Closing the offer never affects founding terms already applied to a completed signup. All other provisions of these Terms, including billing (clause 4), failed payment (clause 5) and service levels (clause 6), apply to founding signups unchanged.

4. Billing and payment

We invoice monthly in arrears on or shortly after the 1st of each month, itemising every Answered Call with its date, time and duration. Invoices are collected automatically from the payment method you keep on file (Direct Debit or card, held by our payment processor Stripe — your payment details never touch our servers). You must keep a valid payment method on file while you hold any Territory.

Setup Fees are invoiced with the first monthly invoice after your Trial ends and, once invoiced, are non-refundable — including if a Territory later reverts for missed service levels (clause 6) or you later terminate.

If you believe an invoice includes a call that should not count, tell us within 14 days of the invoice date at hello@rent-a-skip.co.uk. Where a disputed call did not meet the Answered Call definition, we will credit it against your next invoice. Our telephony provider’s records are the billing record.

5. Failed payment

If an automatic payment fails, we will retry and remind you (currently around days 7 and 12 after the failure). If the invoice is still unpaid 15 days after the first failure, call routing for your Territories is suspended until payment is made — your Tracking Numbers and Territory assignments are kept, and routing restores automatically the moment the invoice is paid. Amounts remain payable during suspension only for calls actually routed to you.

6. Service level — answering the phone

Territory exclusivity is conditional on answering the calls it produces. We measure your answer rate over a rolling 30-day window (only once a Territory has received at least 10 calls in the window):

• If your answer rate falls below 75%, we will warn you by email and you have a 14-day correction window.
• If at the end of the correction window your answer rate is below 60%, the Territory reverts to the marketplace: routing stops, the Territory becomes claimable by other companies, and the Setup Fee is not refunded.
• Reversion is not a termination of these Terms — fees for calls already routed remain payable, and you may claim other Territories.

7. Your obligations

While you hold any Territory you must:

• Hold and maintain a valid upper-tier waste-carrier registration with the relevant regulator and an active Companies House registration, and tell us promptly if either lapses;
• Maintain the insurance appropriate to your operations (including public liability insurance) and provide evidence on request;
• Keep the prices shown on your Territory pages accurate — you set and can update these in your account at any time, and you are responsible for honouring the prices you publish, subject to your own quotation process;
• Fulfil bookings lawfully and professionally under your own terms of business, including compliance with waste-carriage and environmental law;
• Not misrepresent your relationship with Rent-a-Skip to customers.
• We may suspend routing immediately if your waste-carrier registration or company status lapses, or if we reasonably believe your conduct puts customers or the Rent-a-Skip brand at risk.

8. Customer data

When a call connects, the caller’s number is presented to you so you can take and return the call. From that point you are an independent data controller of the caller’s personal data and must process it in accordance with UK data protection law and your own privacy policy — use it only to deal with the customer’s enquiry and any resulting booking.

9. Waitlists and holds

Where a Territory you want is taken, you may join its waitlist. If it becomes available, the first company in the queue is offered a time-limited exclusive reservation (currently 24 hours). A reservation is an offer, not an obligation — if it lapses it passes to the next company, and we may change waitlist mechanics at any time.

10. Term and termination

There is no minimum term. You may release a Territory or end these Terms at any time by telling us at hello@rent-a-skip.co.uk; routing stops, fees for calls already routed (and any Setup Fee already invoiced) remain payable, and no Setup Fee is charged for a Territory released during its Trial.

We may terminate or suspend these Terms, or any Territory assignment, on notice to you: immediately for a serious or persistent breach (including clause 7 obligations and unpaid invoices), or otherwise on 30 days’ notice. Clauses that by their nature should survive termination (including accrued fees, clauses 8, 11 and 12) survive.

11. Liability

Nothing in these Terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence or for fraud.

Subject to that: neither party is liable to the other for loss of profit, loss of business, or any indirect or consequential loss; and our total aggregate liability to you under or in connection with these Terms in any 12-month period is capped at the fees you paid us in the 3 months before the event giving rise to the claim (or £100 if greater).

You are responsible for, and will compensate us for, losses we suffer from third-party claims arising out of your fulfilment (or non-fulfilment) of customer bookings or your breach of clause 7.

12. General

We may update these Terms by giving you at least 14 days’ notice by email; if you do not accept a change you may terminate under clause 10 before it takes effect, and continuing to hold Territories after that date is acceptance. Neither party may assign these Terms without the other’s consent, except that we may assign to a group company or a buyer of the business. If any part of these Terms is unenforceable, the rest continues. These Terms are the entire agreement between us regarding the service and supersede prior discussions and any statement not set out in them (though nothing excludes liability for fraud). A person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999.

These Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.

13. Contact

hello@rent-a-skip.co.uk, or by post: Jakes Creates Ltd, 3rd Floor, 86-90 Paul Street, London EC2A 4NE.