Privacy Policy

Who we are

Rent-a-Skip.co.uk (the "Site") is operated by Rent-a-Skip.co.uk. The Site is a referral service that connects visitors with vetted local skip-hire operators. For the personal data we collect through the Site we are the data controller.

What data we collect

We collect a small set of data needed to operate the Site and route enquiries to the right local Operator:

• Postcode area, town name or county — typed into the search box on the Site to find your local Operator
• Phone-call metadata — when you call a tracking number on the Site, we record the inbound number, time and the Operator the call was routed to (we do not record call audio)
• Page-view analytics — anonymised event logs of which pages you visited, route source, and basic device/browser metadata
• Cookies — see "Cookies" below for the full list

How we use your data

We use the data above to:

• Route your enquiry or call to the local Operator covering your postcode
• Improve the Site (which pages users land on, which towns are most-searched, where the search bar fails)
• Comply with our legal duty under the Communications Act 2003 to retain phone-routing logs for a reasonable period
• Generate aggregate, non-identifying market intelligence (e.g. "Bristol skip-hire searches grew 12% in Q1") used internally only

Sharing your data with Operators

When you call a tracking number on the Site, your phone number is shared with the Operator covering your postcode for the purpose of fulfilling your skip-hire enquiry. The Operator becomes a separate data controller for that personal data once your call connects, and processes it under their own privacy policy.

We do not sell, rent or trade your personal data with anyone outside the chain needed to fulfil your enquiry.

Cookies

The Site uses a minimal set of cookies:

• Essential session cookies — required for the Site to work; set on first visit and cleared when you close your browser
• Analytics cookies — anonymised page-view counts and route attribution; you can opt out via your browser cookie settings

How long we keep your data

Phone-call routing metadata is retained for 12 months and then deleted. Page-view analytics are retained in aggregate form indefinitely (no individual identifiers). Cookie preferences are retained for as long as the cookie is valid (see "Cookies" above).

Your rights

Under UK GDPR you have the right to ask us:

• For a copy of the personal data we hold about you
• To correct any data that is wrong
• To delete your data, where the lawful basis we relied on is no longer valid
• To restrict or object to processing
• To complain to the Information Commissioner’s Office (ICO) at ico.org.uk

Security

Personal data is held in encrypted-at-rest databases hosted in the EEA. Access is restricted to a small number of operating staff under role-based access controls. We use industry-standard transport encryption (HTTPS/TLS) for all traffic to and from the Site.

Changes to this policy

We may update this policy when our processing activities change. The "last updated" date at the top of the page reflects the most recent revision. Material changes will be summarised on the home page for 30 days following the update.

Contact

Privacy questions or data-subject requests can be sent through the contact form on the Site or by post. We aim to respond within 30 days as required by UK GDPR.